Refund policy

We want you to love your LUMIXA necklace. If something isn’t right, here’s how we can help.

Changed your mind?
You can cancel your order for any reason within 14 days of receiving it. Let us know at info@lumixaglow.com with your order number, then return the necklace to us within 14 days of telling us.

• Items must be unused, in their original condition and packaging.
• You’re responsible for the cost of returning the item. We recommend a tracked service, as we can’t refund items lost in the post on the way back to us.
• We’ll refund the item price and the original standard delivery charge. If you chose a more expensive delivery option, we’ll refund only the standard delivery cost.
• If the item comes back used or damaged, we may reduce your refund to reflect this.

Faulty or damaged items
If your necklace arrives damaged, faulty or not as described, contact us as soon as possible with your order number and a photo of the problem.

• Within 30 days of delivery, you can choose a full refund, including delivery costs, or a replacement.
• After 30 days, we’ll offer a repair or replacement. If that isn’t possible, we’ll give a refund.
• We’ll cover the cost of returning faulty items.

This doesn’t affect your statutory rights.

What isn’t covered

• Damage caused by accidents, misuse or normal wear and tear.
• Damage caused by water. LUMIXA necklaces are not water-resistant, so please remove yours before swimming, showering or bathing.
• The glow gradually becoming softer over the years. This is a natural part of how the light source works, not a fault.

Refunds
We’ll process your refund within 14 days of receiving your return, or of you showing proof that you’ve sent it back, whichever comes first. Refunds go to your original payment method.